A Patient-Centered Approach to Medical Bad Debt Recovery
Over $1 Billion Collected since 2005
5-Star Patient Reviews for Debt Collection? That’s Right!
Our “no stick, all carrot” collection methods are game-changers for financial growth and patient loyalty.
In an industry where compassion and collections rarely go hand in hand, we’ve broken the mold with our proven, innovative approach. Not only does our team dramatically increase your revenue, we strengthen patient relationships with trust and respect in every interaction. Here’s how we make it happen:
Customized scripts that lead with empathy
Our in-house team undergoes rigorous training to use language that builds rapport and trust. We focus on words that convey understanding and compassion, ensuring that every conversation is respectful and constructive.
Dedicated, compassionate account reps
No more random phone calls from pushy, apathetic strangers. Patients work with one point of contact, trained to forge authentic human connection, listen actively, and provide solutions that acknowledge each patient’s unique circumstances.
Personalized outreach to optimize response
We tailor our communication strategies to fit the preferences of each patient. This allows us to engage more effectively by demonstrating respect for their needs and schedule while increasing the likelihood of a favorable response.
Advocacy strategies that reframe patient perspectives
Our approach goes well beyond simple debt collection to advocate for you, not just for the patient. We explain that, despite what patients may think, you’re not printing money; in fact, you’re at the mercy of the insurance goliaths just like patients are. And we remind patients of the value of the services you’ve provided, helping them remember that you’ve improved or even saved their lives.
