Healthcare Debt Recovery Services for Today's Reality
Patient pay is the new reality of healthcare revenue. As deductibles climb and coverage thins, a growing share of every provider’s revenue now rests on patients who can’t easily absorb it. And recent legislative changes are pushing millions more into uninsured and underinsured status.
With more balances landing in self-pay, collection efforts have moved from a back-office task into a revenue function that needs a real process behind it.
We recover your revenue efficiently and respectfully. Hand us everything, or start with your most challenging accounts. Our services layer onto your current process, so you can put us to work without replacing any vendors or adding a single hire.
OUR RESULTS
$1 Billion recovered (and counting) since 2005
Clients adding our service recover an average of 23% more each month
Billable coverage found on 15% of written-off accounts
Recovery up to 35¢ on the dollar for accounts 6+ months old
95% client retention rate
measurable results within 30 days
We Collect on Accounts You've Already Written Off
The oldest accounts are the hardest to collect. A balance that’s six months old sits behind stale phone numbers and lost goodwill, and the patient may not even recognize the charge.
We’ve spent more than two decades refining how to recover this debt while keeping patient relationships intact. Our methods have proven so effective that our founder and CEO, Mark Craig, is regularly invited to train healthcare organizations and speak at industry events about patient-centered collections.
Here’s how we do it:
Customized scripts that lead with empathy
Our in-house team undergoes rigorous training to use language that builds rapport and trust. We focus on words that convey understanding and compassion, ensuring that every conversation is respectful and constructive.
Dedicated, compassionate account reps
No more random phone calls from pushy, apathetic strangers. Patients work with one point of contact, trained to forge authentic human connection, listen actively, and provide solutions that acknowledge each patient’s unique circumstances.
Personalized outreach to optimize response
We tailor our communication strategies to fit the preferences of each patient. This allows us to engage more effectively by demonstrating respect for their needs and schedule while increasing the likelihood of a favorable response.
Advocacy strategies that reframe patient perspectives
Our approach goes well beyond simple debt collection to advocate for you, not just for the patient. We explain that, despite what patients may think, you’re not printing money; in fact, you’re at the mercy of the insurance goliaths just like patients are. And we remind patients of the value of the services you’ve provided, helping them remember that you’ve improved or even saved their lives.
Who We Work With
Every kind of provider is feeling the same squeeze as more revenue shifts to patient balances. We recover medical debt across healthcare settings, tailoring the work to the pressures you're actually facing.
Regional & Rural Hospitals
Thin margins mean every recovered dollar matters. We work aged balances without the aggressive tactics that damage standing in close-knit communities.
Physician Groups
Small practices rarely have staff to spare for collections. We take patient follow-up off your team's plate and recover the balances they don't have time to chase.
EMS & Ambulance Services
Coverage missed in the field, rides patients didn't choose, and self-pay balances that go cold fast. Recovering it takes an agency that understands the rig, not just the receivable.
CATCH BILLABLE COVERAGE HIDING IN SELF-PAY ACCOUNTS
Add Insurance Discovery to our healthcare debt collection services, and we’ll run accounts through our multi-pass coverage search before we begin working them. Using multiple data sources, matching logic, and state-specific rules, we find coverage that basic or one-time eligibility searches can miss.
When we find it, we bill the payer and work the claim through resolution. If insurance doesn’t resolve the balance, we move forward with the account as patient-pay.
Either way, you don’t get a file of possible matches or another task for your staff. The account stays with us, and we pursue every available path to payment.
When we find it, we bill the payer and work the claim through resolution. If insurance doesn’t resolve the balance, we move forward with the account as patient-pay.
Either way, you don’t get a file of possible matches or another task for your staff. The account stays with us, and we pursue every available path to payment.
Medical Debt Collection Made Easy
Independently Owned
No phone trees or frustrating management layers. Our CEO personally provides you with regular account updates.
Incredibly Simple
No need to replace vendors or implement a thing; just add us on top of your existing process. You send the accounts, we go to work.
No Fee Unless We Recover
Our contingency model means you pay nothing unless we collect. No upfront costs, no monthly fees, no setup or integration charges.
FREQUENTLY ASKED QUESTIONS
What does it cost?
Nothing unless we recover. We work on contingency, so there's no upfront cost, no monthly fee, and no setup or integration charge. You pay a percentage of what we collect, and only when we collect it.
Nothing unless we recover. We work on contingency, so there's no upfront cost, no monthly fee, and no setup or integration charge. You pay a percentage of what we collect, and only when we collect it.
Do we have to replace our current vendor or billing system?
No. Add us for just medical debt collection, or collection plus insurance discovery, and place only the accounts you want us to work. No systems to replace and no new implementation. You keep your current setup and we work alongside it.
How much work is this for our team?
Almost none. You send us the accounts and we take it from there. No new software to learn, no new hires, no daily management on your end.
Will collections hurt our standing with patients?
No. Protecting community relationships is central to how we work. Patients get a dedicated representative, clear communication, and realistic payment options, not pressure. Your patients are your neighbors, and we collect in a way that reflects that.
How soon will we see results?
Within the first month. We begin working accounts as soon as you place them, and you'll have a clear picture of our performance in just 30 days.
- 888-754-4871
Ready to Recover More Revenue?
No new hires, no implementation or setup costs, and no fee unless we succeed.