Mark Craig established Revenue Cycle Associates in 2005. His desire to provide the highest quality services for his clients guides every decision, including making sure he hires the best talent for his team. He is proud to be the link that fills the gap between providers and patients.
Blending his technical abilities with his business skills, Mark understands clients’ needs and offers the best solutions to ensure success. He keeps himself up to date with all the latest technology and processes to make sure he provides the best solutions in RCM.
Mark married the love of his life, Lisa, and has been blessed with two amazing children. He has been an active scuba instructor since High School. In his free moments he enjoys underwater videography, photography, and coral restoration. Mark earned his bachelor’s degree in Business Administration from Georgia State University.
Jason Craig, Esq helped start the company in 2005 and is responsible for overseeing and implementing our organization’s Compliance program. He has a passion for keeping the company updated on regulations and procedures. Jason graduated from Georgia Southern University and earned his law degree from John Marshall Law School in 1995.
In his off time, Jason enjoys spending time with his family and rooting for the Braves, the Hawks, and the Falcons. Both his son and his nephew attend Auburn University, and he loves to tailgate and cheer for Auburn in all sports.
Shaeron Gray joined RCA in the start of 2022 as the Vice President of Operations/RCM. She is a hardworking and driven professional with over 20 years’ experience in revenue cycle management. She has held every position from front desk to being a Revenue Cycle Manager for one of the largest medical companies in the country.
She manages her personal and business life by the same by 3 words: accountability, communication, and respect. She is competent in areas of leadership, training, education, innovation, and workflow improvement across diverse teams. She is empowered by helping others to be successful and become leaders themselves.
Shaeron met her husband in her second year of college on a blind date and celebrated 35 years in June. She has 4 children, two of her own and their spouses, along with a grandson and granddaughter. Family is everything to her and they are her greatest blessings.
Thien Hoang is the Chief Information Officer. Thien excels in identifying problems and figuring out solutions for Revenue Cycle Associates and our clients. He adapts well in any situation which tends to reflect in his work whether it is IT related or company related.
Thien earned a Bachelor’s in Management Information Systems from The University of Georgia. He enjoys reading science-fiction and fantasy whether it be books or comics. In his free time, Thien enjoys playing computer games as a hobby, dining at new places, and camping.
Amanda McQueen is the Director of Client Services. Starting with the company in 2010, Amanda began as an Account Executive, helping to grow our client base. After a year, she moved into the position of Director of Client Services, where her focus shifted to addressing the needs of existing clients and maintaining those important relationships. She believes communication is key to any successful partnership. Amanda excels in representing our clients’ interests, while identifying problem areas and generating solutions.
Amanda has a Bachelor’s in Business Administration from The University of Georgia. A lifetime resident of Georgia, Amanda lives in Atlanta and loves to spend time with her family, especially on Lake Oconee.
Karen Langell is the Human Resources Manager. Karen loves to use her positive attitude and energy to encourage others to work hard and succeed while supporting a proper balance between work and home life. Karen enjoys running our Gamification program that helps motivate the engagement of our employees.
Karen and her husband Tim moved to Atlanta from New York in 1998. They have three children that they raised in East Cobb and are soon to be empty nesters. In her spare time, she loves to go on long walks with her dogs and spend weekends in Sarasota, Florida.
Annie DuVerger is the Controller. She received her bachelor’s degree in Business Administration in 2014 and a master’s degree in Executive Management in 2018 at St. Thomas University in Miami.
She worked as a Patient Financial Counselor, then as a Quality Improvement Project Manager before joining Revenue Cycle Associates as Controller in January 2020.
Annie likes working with numbers which is why she enjoys her career at RCA. She is Haitian and is fluent in French and Creole. Outside of the office, she enjoys traveling, cooking, and hiking.
Sa’Miscia Martin is our Bad Debt Recovery Manager. She joined our team in 2018 as one of our Patient Advocate Representatives in our Bad Debt Department. She remained effective and efficient while building a rapport with the patients of our clients and providing them with a variety of structured payment arrangements. Sa’Miscia spent four years mastering this position and was promoted. While directing the training program her agents are trained on how to be relatable, understanding and to supply solutions while remaining in the FDCPA guidelines. She makes sure that every account is handled with integrity.
Sa’Miscia is originally from Miami, Florida and has lived in Georgia for six years and looks forward to exploring more of our wonderful state. Sa’Miscia loves Starbucks, family, fashion, and fine dining.
Helen Bowers is our Early Out Hospital Manager. She first joined RCA in 2020 as one of our Certified Patient Account Representatives. She excelled in that position and was promoted to Manager. Helen enjoys coordinating with our clients to meet their needs, communicating with our patients to help resolve their balances, and working closely with the team to ensure every account is handled in the best way possible.
Originally from Michigan, Helen has lived in Georgia now for two years and looks forward to exploring more of our wonderful state. In her spare time Helen enjoys reading and playing videogames.
Daniel Johnson is an IT Technician. He began with our company in 2021. Daniel started out as IT support, and he quickly moved to manage many of our systems here at Revenue Cycle Associates along with assisting with our financial processing.
Daniel has a bachelor’s degree in IT from Kennesaw State and has been a lifetime resident of Georgia, though is more recently a resident to the Atlanta area. His hobbies include enjoying various video games and spending time playing board games with his friends.
