Ambulance and ems Collection Services
No Implementation Hassle, No Setup Costs, and No Fee Unless We Recover
EMS Revenue Recovery Built for Today's Reality
You’re operating under conditions no other healthcare provider faces. Your revenue cycle starts in the back of a rig, not an orderly registration desk. Insurance gets missed, patient details are incomplete, and by the time an account is ready to work, the window for recovery is already closing.
To compound matters, recent legislative changes mean more patients are uninsured or underinsured with each passing month. A growing share of every EMS operator’s revenue now lands in self-pay, which makes back-end recovery more important than ever.
Revenue Cycle Associates offers EMS collection services built to recover your revenue within today’s reality. Hand us everything, or give us your most challenging problem to start. Our services layer onto your current process, so you can put us straight to work without replacing a vendor or adding a single hire.
OUR RESULTS
$1 Billion recovered (and counting) since 2005
Clients adding our service recover an average of 23% more each month
Billable coverage found on 15% of written-off accounts
Recovery up to 35¢ on the dollar for accounts 6+ months old
95% client retention rate
measurable results within 30 days
EMS Debt Collection for Accounts You've Already Written Off
You already know the hardest accounts to collect are the old ones. A balance that's sat for six months behind a bill the patient may not remember getting, for a ride they didn't choose to take, is a different problem than a fresh claim. The phone numbers are stale and the goodwill is gone.
Recovering this debt while making patients feel understood and respected is a real skill, and one we’ve spent more than two decades refining.
We collect patient ambulance debt through empathy and engagement, not pressure. Our representatives are trained to establish trust quickly, listen for the real reason behind a patient’s resistance, and respond with clear information and workable options. Proprietary scripts provide a consistent framework for each conversation without making it sound scripted, while dedicated representatives give patients a single point of contact throughout the process.
That personal approach is supported by clear statements, carefully timed phone and text outreach, flexible payment arrangements, bilingual service in Spanish, and skip tracing when contact information is no longer current. Our methods have proven so effective that our founder and CEO, Mark Craig, is regularly invited to train healthcare organizations and speak at industry events about patient-centered collections.
And of course, every account is worked in full compliance with the FDCPA, HIPAA, and applicable state collection laws.
Who We Work With
EMS providers rely on us to recover revenue without damaging the patient relationships their reputation depends on—from private ground ambulance operators and municipal and county systems to hospital-based transport and multi-state regional providers.
Clients Include:
EMS EARLY OUT COLLECTIONS
It’s no secret that the sooner patient balances are worked, the more likely they are to be resolved. We begin outreach while patients are more receptive, operating under your organization’s name as an extension of your business office. Your team retains full visibility through an online dashboard with easy access to account activity, performance, and recovery results.
Our representatives clarify confusing balances, answer questions, help navigate insurance labyrinths, reinforce the value of the transport, and establish payment arrangements patients can realistically maintain. Each patient works with one dedicated representative from the first conversation through resolution—no need to explain their situations over and over again. Carefully timed statements, phone calls, texts, and emails keep accounts moving without overwhelming patients or adding work to your staff.
Your team already has more work than time. Let us take patient follow-up off their plate and keep those balances from being written off.
Our representatives clarify confusing balances, answer questions, help navigate insurance labyrinths, reinforce the value of the transport, and establish payment arrangements patients can realistically maintain. Each patient works with one dedicated representative from the first conversation through resolution—no need to explain their situations over and over again. Carefully timed statements, phone calls, texts, and emails keep accounts moving without overwhelming patients or adding work to your staff.
Your team already has more work than time. Let us take patient follow-up off their plate and keep those balances from being written off.
CATCH BILLABLE COVERAGE BEFORE IT BECOMES SELF-PAY
EMS Collection Services Made Easy
Independently Owned
No phone trees or frustrating management layers. Our CEO personally provides you with regular account updates.
Incredibly Simple
Pick one service or all three. There's nothing to replace and no implementation. You send the accounts, we go to work.
No Fee Unless We Recover
Our contingency model means you pay nothing unless we collect. No upfront costs, no monthly fees, no setup or integration charges.
FREQUENTLY ASKED QUESTIONS
What does it cost?
Nothing unless we recover. We work on contingency, so there's no upfront cost, no monthly fee, and no setup or integration charge. You pay a percentage of what we collect, and only when we collect it.
Nothing unless we recover. We work on contingency, so there's no upfront cost, no monthly fee, and no setup or integration charge. You pay a percentage of what we collect, and only when we collect it.
Do we have to replace our current vendor or billing system?
No. Add us for one service or all three, and place only the accounts you want us to work. No systems to replace and no new implementation. You keep your current setup and we work alongside it.
How much work is this for our team?
Almost none. You send us the accounts and we take it from there. No new software to learn, no new hire, no daily management on your end.
Will collections hurt our standing with patients?
No. Protecting community relationships is central to how we work. Patients get a dedicated representative, clear communication, and realistic payment options, not pressure. Your patients are your neighbors, and we collect in a way that reflects that.
How soon will we see results?
Within the first month. We begin working accounts as soon as you place them, and you'll have a clear picture of our performance in just 30 days.
Ready to Recover More Revenue?
No new hires, no implementation or setup costs, and no fee unless we succeed.
- 888-754-4871